I ordered a Microsoft Media Center Remote with IR Transmitter (order no. 77) from www.mceshop.co.za on the 20th April (payment made the same day) and up to today (28th April) I have still not received my order or even a tracking number.

On the 21st April you changed my order status to "Processing" then to "Delivered" (same day) with a note stating; "Dispatched via couriers. Delivery +- 2-3 working days".

On the 22nd April you sent me an email stating the following (I had asked for speed service + pay the difference); "Due to the nature of our business, we dispatch orders directly from our suppliers. For this reason, we make use of their couriers and unfortunately we cannot use a different method of delivery. Kind regards, Franco Massyn"

I replied (22nd April); "No problem, will you guys email the tracking number once the order has been dispatched?"

I received no reply..

On the 24th April I sent this email; "Why does my order (#77) state "delivered" and when will I get my tracking number? Which courier is it going to be delivered by and when (date)? Need to know.."

Also received no reply to this email..


Now the question is, am I asking too much to the point where MCE/Franco ignore my emails leaving me no option but to post this here on the forum? It's been a week, I haven't received a tracking number, haven't received my order and on top of that my order has an incorrect status which you fail to correct even after I sent you an email asking what was going on.

All I want is my order to be delivered ASAP and hate being ignored, maybe posting here will grab your attention.

Good day CFM,

I do apologize for the delay in my response and also for the delay in delivery of your parcel.

Your order was couriered on the 22nd of April. I believe that the courier company was closed on the 26th due to the 27th being a national holiday. Hence the "2-3 working day" delivery time should fall on the 23rd, 28th and 29th of April. Which means that you should receive your order by tomorrow at the latest.

On mceShop, we normally mark orders as "Processing" when we are processing your order information, creating invoices, confirming payment, ordering from the relevant suppliers and finally arranging for delivery. Once we hand your parcel over to the couriers, we mark your order as "Delivered". This does not actually mean that the parcel has already been delivered, but simply that your parcel is on its way.

Obtaining tracking numbers from the courier company is usually a cumbersome process and normally by the time we receive a tracking number, the order has already been delivered. This is especially the case for deliveries in the Pretoria/Johannesburg area.

I will check with the courier company first thing tomorrow morning and will update you on the matter.

Regards,

Franco

Good day CFM,

I've updated your order with your tracking number and the courier contact details as requested.

Please let us know if you need anything.

Regards,

Franco

Hi CFM,

According to the couriers, your parcel is out on delivery today and you should receive it today.

Regards,

Franco

Just to confirm that as promised, I did receive my order today. Package was received in good order and well protected, I can honestly say that I'm now a very satisfied customer.

Franco don't get me wrong, I was just a bit worried as both my last 2 emails received no reply and the order status didn't make much sense. I appreciate your explanation and can and will strongly recommend you guys to my friends which I'm sure will be ordering from you one of these days.

Just one note, the remote came with any instructions, so I'll have to suft the net to find out how to set it up. I'm sure this won't be too difficult.


Once again, many thanks.

Hi CFM,

I'm glad that everything is sorted now.

You can find setup instructions regarding your remote in the MCEGuide User's Guide which is available on the Diagnostics panel of the MCEGuide client.

Regards,

Franco